On the 25th of June, my disks still had not
arrived, and once more I contacted apple support, this time using the apple
call we will call you button.
We got as far as a shipping number for the FedEx shipment
and the service rep indicated that there was some problem with the address. He
was not able to contact the shipping department himself, but gave me a FedEx
tracking number. He said that shipping finished earlier in the day and that if
I called back earlier the following night, they might be able to do something
about it.
I checked the FedEx site, and the shipment showed that it
had arrived in Dublin on may 2nd and had an address problem. They
also stated that the address had to be updated by the shipper.
I contacted apple again (on my nickel, via their 1850
number) this morning, and trooped through the numbers. They said I had to contact
FedEx about it, I explained that FedEx’s web site said it was the shipper who
had to make the changes. We took down my address again, and tied it down to the
serial number of the Imac. The rep said That’s
an older 17” Imac isn’t it? I agreed it was
and I was then put on hold while he talked to the shipping department.
Apparently it was not possible for them to talk to FedEx in Dublin,
so once more I gave my address and a new set off disks are on their way and
will arrive in five to ten business days.
I asked about how this would affect the move to I cloud, as
I couldn’t upgrade my machine in time, and then it got interesting. He said that there would be an extension of
mobile me for a couple of weeks, so long as it was applied for by the 29th,
but I should contact mobile me apple help.
It had been about another 30 minutes on the phone, this morning’s
call on my nickel, and I hadn’t the time or the energy to call mobile me
support about this. But I will in the
morning, after I’ve got out a good book to read and poured my morning coffee.
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