Sunday, May 27, 2012

More Mac Mail Fun

As you may be aware Mac have discontinued their pay email service and are floating everything into the cloud.  Fine.
I started the upgrade process a number of weeks ago by requesting a set of Disks to upgrade my OS from Leopard to Snow leopard, once this is done I can then buy the Lion upgrade, download it and I can use my Mac, to read my email.  (Dont ask why dont I use something simple like Gmail, that would be too easy, and would not satisfy my Mac nerd gene which tells me that the Mac way is the true way.)
O.K. Now when I go online to read my email through the web interface, It now does a nagware flash screen saying are you ready yet?  contact apple support if you are unsure.  As I have not yet received my new OS disks, step one of the upgrade process, I decided to contact them.

Its a bit of a shuffle and you have to enter your details reapeatadly to get to a screen where you have the opting of online or telephone support.  I chose online chat, and had to enter my details again, and got to a screen which said it was computing my wait time.  After about twenty seconds, I get  a message saying that there were no customer support reps available, please try again in 15 mins.
15 mins later:
 Its a bit of a shuffle and you have to enter your details reapeatadly to get to a screen where you have the opting of online or telephone support.  I chose online chat, and had to enter my details again, and got to a screen which said it was computing my wait time.  After about twenty seconds, I get  a message saying that there were no customer support reps available, please try again in 15 mins.
30 mins later
Its a bit of a shuffle and you have to enter your details reapeatadly to get to a screen where you have the opting of online or telephone support.  I chose online chat, and had to enter my details again, and got to a screen which said it was computing my wait time.  After about twenty seconds, I get  a message saying that there were no customer support reps available, please try again in 15 mins.
This time I choose the we will callyou option and the phone rang almost immediately.  Cool. Great.
I pick it up and its Apple! yeah! 
Whats your device number?
I dont know... Its at the far end of the house, the device number is on the bottom of the base, and I've one of those wierd oldstyle phones with a wire which goes into the wall.
O.K. now no wories. Whats the problem?
I explain. 
No You are through to the wrong service department. We support portable devices. you need the mac department, they are only open Monday to Friday.
Oh. 
You must have chosen the wrong support option.
I explained that I had arrived directly from the "contact customer service" link on the email are you ready yet splash page.
Oh. Well I cant do anything for you we cant authorise the dispatch of disks..
I then explained that I was a some what irate apple customer of long standing.
Maybe I could talk to my supervisor, maybe they could authorize the disks, could you please hold?
Shure.  I take out my book.
A couple of pages later.
I'm sorry for the delay, but we cant help.  I could set up a call back on Monday...
I explain that Monday is one of the days I work, and thank the rep.

After the call ends, I check my email.

Shure enough there is a email saying that feedback is important to us.
I click on the feedback link.
Once more I have to give my details, but now its asking me for my website.
What website?  Then I remembered. I do have a website for4 dealing with costomer service departments.

Hence this post.