Sunday, October 28, 2012

The right thing, done right. New York Times

-----Original Message-----

Sent: 10/20/2012 12:45:43 PM
To: emediacs
Subject: HELP Subscriptions

Comments:When I choose to subscribe to your online newsleter, I chose text over HTML, because I did not want the overhead of downloading images, or the risk of aquiring viruses. If I had wished for HTML, I would have chosen that option.

You now notify me that you have switched my subscription. Why do you think you know my mind better than I do? I am intrigued.
Yours Sincerely, Dr Laurence Cuffe
More Specifically:E-Mail Notifications

Thank you for contacting NY Times.

We apologize for any inconvenience you are experiencing. We re-applied your preference for TXT.

If there is anything else we can do to help you, please e-mail us at or call us at 1-800-NYTIMES (1-800-698-4637) from 5 a.m. to midnight Monday-Friday and 5 a.m. to 5 p.m. Saturday & Sunday (ET).

Your satisfaction is very important to us and we thank you for your feedback.


John Banner
Online Customer Care
The New York Times
Dear John,
Gold star time for New York times customer support. Your response is very much appreciated. My original complaint was testy and grumpy. your response was prompt, magnanimous, and to the point.
Thanks again
Dr Laurence Cuffe

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